Privacy Policy
This page explains what information Cruxi Care collects when you request a ride, how that information is used, and the limited situations in which it is shared.
Information we collect
We collect the ride details you provide, including route, timing, accessibility needs, and your contact details. If you later complete payment after receiving confirmed ride details, payment information is processed through our payment providers. We may also collect technical usage information such as browser data and analytics signals used to improve the service.
How we use information
We use your information to calculate pricing, coordinate booking requests, contact transportation providers, send confirmations and updates, process payments, and support customer service.
When we share information
We share only the information needed to coordinate and complete the ride with independent providers, payment processors, and service vendors that support the platform. We do not sell your personal information.
Retention and security
We retain information for operational, legal, and support purposes. We use reasonable technical and organizational measures to protect your information, but no system can guarantee absolute security.
Questions
For privacy questions, contact Cruxi Care support at (646) 379-7158.